At VISIONZ, our goal is to ensure customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.
How do I return an item?
To initiate a return, please get in touch with us at follow.visionz@gmail.com
What if the item(s) I received are defective/incorrect/damaged?
If there’s an issue with your order, such as receiving defective, incorrect, or damaged items, please email us with your order number and photos of the item(s) as soon as you can. We’re committed to resolving your concern swiftly.
When will I receive my refund?
Refunds are issued to the original payment method and are typically processed by the issuing bank within 7-10 business days following our receipt and processing of the returned item. If the refund isn’t reflected in your account within this timeframe, please reach out directly to your bank or credit card issuer for assistance.